Frequently Asked Questions
Yes, ALL of our doctors are Australian qualified.
It is our aim to ensure that all patients receive quality and professional care. As our doctors take time to prepare for each appointment, it not possible to speak to your doctor without making a booking.
It is our aim to ensure that all patients receive quality and professional care. As our doctors take time to prepare for each appointment, it not possible to speak to your doctor without making a booking.
The best way to ask a medical question is to make an appointment with one of our doctors.
If you have any concerns regarding your health or want to discuss any health issues with your doctor, you can book an appointment in a few easy steps through the app or website, and your appointment will be confirmed in real-time.
The most convenient way to manage your appointments is on the app or website. There, you will be able to book, check your appointment details and make any changes if necessary. Bear in mind that you cannot cancel your appointment online within 4 hours of the appointment.
If you are not able to attend your booked appointment, please let us know as soon as possible by calling the practice. This allows us to offer your appointment to another patient. Failure to cancel your appointment with your GP within 4 hours of the booked time will result in a $50 non-cancellation fee.
We cannot handle or discuss results over the phone. When your GP orders tests for you, you can talk to them about how you would like to get your results.
If your results require further action, we will send you a message asking you to book an appointment within the following two weeks. If we ask you to make an urgent appointment, then please book promptly for an appointment.
If you have any other enquiries, you can e-mail the surgery on enquiries@boyd.health . Please note e-mail may not be a secure form of communication. Please do not include personal medical details.
If you are unable to make your booked appointment, please let us know by cancelling your appointment in (manage appointments here).
This allows us to offer your appointment to another patient. Failure to cancel your appointment with your GP within 4 hours of the booked time may result in a $50 non-cancellation fee.